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REFUND POLICY
- Cancellation Policy / No Show Policy
Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: (65) 6298 8889, Fax: (65) 6396 8356, Email: reservation@santa.com.sg) and duly acknowledged by the same office 72 hours (3 days) ahead of arrival date.
If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the 72 hours threshold (3 days prior to the arrival date), a one night room charge will be imposed.
- Shorten Stay Policy
If guest shortens his stay, the Hotel Management will impose a one night room charge as a last-minute cancellation, and refund the balance either through cash or credit card or thru Paypal, depending on how the first payment was received.
- Damages
The guest shall be responsible for the replacement / reinstatement of any items damaged through misuse or other act of abuse. This shall apply whether the damage was deliberate or accidental.
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